Privacy Policy

Last updated: January 1, 2024

Information We Collect

Personal Information

When you contact us for services or visit our website, we may collect the following personal information:

• Name and contact information (phone number, email address, mailing address)
• RV information (make, model, year, VIN when necessary for service)
• Service requests and repair history
• Payment information when processing transactions
• Communications between you and our team

Website Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our site
• Referral source (how you found our website)
• Device information and screen resolution

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide RV repair and maintenance services
• Communication: To respond to inquiries and provide updates on service progress
• Billing: To process payments and maintain service records
• Improvement: To improve our services and website experience
• Legal Compliance: To comply with applicable laws and regulations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted vendors who assist in providing our services (parts suppliers, payment processors)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfer: In the event of a merger, sale, or transfer of our business assets
• With Your Consent: When you explicitly authorize us to share your information

Data Security

We implement appropriate security measures to protect your personal information:

• Secure data storage and transmission protocols
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure disposal of information when no longer needed

Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide relevant content and services

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we have about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your information to another service provider
• Objection: Object to certain uses of your personal information

Data Retention

We retain your personal information only as long as necessary to:

• Provide ongoing services and support
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain service records for warranty purposes

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us: